2025 Business Technology Outlook: AI, CX, Cloud Computing & Cybersecurity

Today’s technology decisions define tomorrow’s competitiveness—but with the rapid pace of AI and emerging technologies, knowing what’s right for your business can feel overwhelming. You need confidence that your investments will deliver measurable returns in revenue, productivity, and growth. 

This report highlights what leading IT decision makers are prioritizing for 2025–26—insights that could have additional impact on your own organization’s success. 

The data reveals clear patterns: AI is moving from pilot programs to full-scale deployment, while foundational technologies like networking and UCaaS continue to deliver strong results. Mid-market organizations in particular are accelerating digital transformation, adopting automation and efficiency tools to drive measurable outcomes—and they’re seeing real impact. To deliver these insights, Telarus—a technology services distribution ally for our team—engaged Constellation Research, a top-tier technology consulting and analyst firm, and Redpoint, a specialty market research firm. They surveyed approximately 400 top U.S. mid-market and enterprise IT executives, and 400 technology advisors in the channel.  

We look forward to discussing the findings from this important research with you!